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Virgin Atlantic
 Review Reference No: 1196
Review Score
86%
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^ Back to TopReview Summary
Heathrow to Miami,
Premium Economy
Quick Links
^ Back to TopAirline's details
| Type of airline | Scheduled |
| Full name | Virgin Atlantic |
| Website address | www.virgin-atlantic.com |
^ Back to TopFlight details
| Type of travel | Business |
| Type of ticket issued | E-ticket |
| Type of flight | Flight only |
| Departure airport | London (LHR) |
| Arrival airport | Miami (MIA) |
| Cabin class | Economy plus |
| Baggage allowance per person | 32kg x2 per person |
| Seat pitch | 38 inches |
^ Back to TopBooking details
| Destination | Miami |
| Who was booked on this flight | Couple |
| Duration of travel | Up to 14 days |
| Month of travel | September |
| Booking method | Direct |
^ Back to TopFirst impressions
| First impressions at check in | Acceptable |
| First impression when boarding | Excellent |
^ Back to TopLounge
| Space | N/A |
| Comfort | N/A |
| Staff | N/A |
| Facilities - Food & Drink | N/A |
| Facilities - Entertainment | N/A |
^ Back to TopOnboard cleanliness
| Cabin at start of flight | Excellent |
| Cabin halfway through the flight | Good |
| Cabin at end of flight | Good |
| Toilets at start of flight | Excellent |
| Toilets halfway through the flight | Acceptable |
| Toilets at end of flight | Acceptable |
^ Back to TopCrew
| The welcome onboard | Excellent |
| Appearance | Excellent |
| Helpfulness | Good |
| In- flight service | Excellent |
| Overall mood of the crew | Excellent |
| Problem solving skills | Acceptable |
^ Back to TopOnboard entertainment
| TV screen | Yes |
| Position of screen | Seat infront |
| Quality of picture | Poor |
| Choice of in-flight tv, music & films | Excellent |
| Head-sets included | Yes |
^ Back to TopOnboard food & drink
| Meal included | Yes |
| Food menu | Onboard choice |
| Food choice | Good |
| Quality of food | Good |
| Drinks included | All drinks |
| Drinks served in | Plastic |
| Choice of drinks | Excellent |
^ Back to TopSpace & comfort
| Seat type | Extra leg room |
| Comfort of seat | Good |
| Leg room | Good |
| Location of seat | Aisle |
| Supplied | |
| Overall temperature | Good |
| General noise level | Acceptable |
| General space onboard | Acceptable |
^ Back to TopOnboard communication facilities
| Access to a phone | Yes |
| Access to the internet | Yes |
| Laptop power | Yes |
^ Back to TopJourney time & safety onboard
| Take off | On time |
| Safety demo | Excellent |
| Emergency exits made clear | Yes |
^ Back to TopOnboard problems
| Details of problems / issues onboard | **Broken TV screen** Crew did try and fix and also provided DVD player and duty free voucher |
^ Back to TopSummary
| In this class this airline is most suited to | All types of travel |
